NYC Tenant Communication & Resident Experience Introduction New York renters have options. A tenant in Brooklyn or Queens can tour 10 apartments in one weekend. And do you know what makes tenants stay longer, pay on time, and take care of the home? Communication. Not fancy amenities. Not granite kitchens. Not stainless-steel appliances. Communication is the #1 factor in tenant satisfaction — and landlord profitability. Here’s why communication matters and how improving it tra